Call Center Agent - Appointment Setting

Location: Claremont, CA

Type: Full-Time, Onsite

Pay: $18-$32/hr (Base + Performance Bonuses)

About the Role

We're seeking a motivated and customer-focused Call Center Agent to join a fast-paced team supporting personal improvement services. This role focuses on inbound and outbound appointment setting-no cold calling required. You'll be the first point of contact for clients, helping them schedule consultations and providing exceptional support.

Key Responsibilities

• Answer inbound calls and make outbound follow-ups to schedule appointments
• Provide friendly and professional customer service
• Resolve client inquiries and concerns efficiently
• Maintain accurate records in CRM systems
• Collaborate with internal teams to ensure smooth client experiences

Qualifications

• 1-3 years of call center or customer service experience
• Excellent phone etiquette and communication skills
• Bilingual (English/Spanish) is a plus
• Flexible availability, including some evenings and weekends

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.